Swiss Re launches new digital claims management system improving efficiency gains for primary insurers up to 80%

Swiss Re has just launched a new end-to-end digital claims management solution for primary insurers that will improve turnaround times, reduce costs and improve accuracy, all while enhancing the overall claims experience for clients.

This solution helps insurers streamline the entire claims process, connecting Swiss Re’s award-winning digital claims portal and state-of-the-art automated rules engine with a newly developed claims administration system that seamlessly integrates workflow, analytics, and intelligent document processing under one platform.

Some notable results customers have already seen:

• Improved claim cycle times and efficiency gains between 60-80% and reduction in adjudication times by 20 to 60 days
• Improved SLA adherence up to 99%
• Up to a 82% reduction in open claims.

“Today, carriers are under intense pressure to lower costs and improve customer experiences, all while grappling with escalating claims volumes and a rapidly retiring workforce. Following the successful rollout of our digital claims portal (ACE) and automated decisioning and guidance engine (CARE), Swiss Re is proud to take another giant leap forward in addressing our clients’ pain points by adding core claims administration to our product suite. With Swiss Re’s proprietary risk management IP embedded throughout, our new end-to-end claims administration platform brings efficient claims management and industry leading automation to the next level” said Timothy Kovacik Quick, Head of Global Product Management, Life & Health Claims, Swiss Re. “Clients of our new claims administration platform, digital portal (ACE) and rules engine (CARE) tell us our solutions have dramatically improved turnaround times and reduced friction in the customer claims experience.”